Wha' th' Davy Jones' locker be a pre-order?
Glad you asked. When a toy manufacturer announces a new release, they allow retailers, such as our selves, to pre-order the products ahead of release day. When you place a pre-order with our store, you are guaranteeing yourself the product, regardless if it sells out upon release. Many customers choose this option for multiple reasons, such as items selling out on release day, or low stock quantities. If you place a pre-order with Krakens Collection, you will 100% receive your item, no matter what, so long as the manufacturer doesn't cancel the release.
A Pre-order does NOT mean you will receive the item before its official release date, It means we will ship it to you as soon as we receive It. We are reliant on the manufacturer to stick to their stated release date.
When will me order set sail?
On every product available for pre-order, we list the EXPECTED release date in the description. This is NOT the date we ship, this is the date the manufacturer will send the products to us. From there, please allow 2-3 business days for handling, and then the regular 3-5 days for shipping.
For example, if the item you order has a release date of mid November , we will receive the products between the 10th to 20th of November, and we will ship them to you within 2-3 days of receiving them. You should expect your order by the end of November / very early December.
**If you pre-order multiple items, we can only fulfill your order once all of your purchased products have arrived at our warehouse.
*** PLEASE NOTE: While not likely, sometimes manufacturer post pone release dates. This can be due to quality control issues, licensing issues, shipping problems or any other number of reasons OUT of our control. When this happens, we will inform you as soon as we have been notified.
Wha' be yer cancelation policy?
We are charged a 15% fee whenever we cancel a pre-order with our manufacturer. Thus this is the same fee we charge if you would like to cancel. When you place a pre-order with us, we automatically notify the manufacturer of your order, and they are not very keen on take backs. We ask that you do not place the order unless you are 100% certain you would like the products, and are alright with waiting for the order.
**** RETURNS: Because we are ordering only the items that our customers order, we are not able to offer refunds on pre-orders. Please be certain about your pre-order purchase before checking out.