FAQ

  • Will I get the sticker that is in the product name?
YES! This is our customers biggest concern, and we want to assure you, the sticker you will receive is the EXACT sticker in the title of the product. For example, if your product has a Hot Topic, AAA Anime, EE sticker or any other sticker listed in the name, you will receive a pop with that exact sticker, no exceptions. We do not deceive our customers or try and sell falsely advertised products. 
  • How long will it take for my order to be processed?
We try and ship all orders within 24 hours. (36-48 during holiday season) 
  • Will my pop come with a protector?
Any 4 inch pop that costs over $20 will come in a pop protector. We offer the option to add a protector to your pop for just $.35 
  • Are Kraken's Collection products authentic?
Everything we sell is 100% authentic. We are a licensed distributor of any toys we sell. 
  • Can I return my items?
We offer returns within 7 days for store credit only. Pre-order products can not be returned, please check our pre-order FAQ for more info on pre orders. 
  • Where is Kraken's Collection located?
We are located in Hollywood, Florida.
  • Can I purchase both in stock and pre-order items together?

Yes! However we can only fulfill the order once all the items you purchased have arrived at our warehouse. 

  • What if I want an item that is not on the site?
If you want something we don’t have, please email us or use the contact us page above, we will do our best to provide you with anything you are looking for.
  • Do you offer wholesale?
We do offer wholesale, please email info@krakenscollection for any wholesale inquiries


For any FAQ regarding pre orders, refer to our pre order FAQ.