- Will I get the sticker that is in the product name?
- I received an email saying my order was on the way but my tracking hasn't updated?
When a shipping label is made, that means your order is currently being picked by our warehouse team and being prepared for packing. Your tracking number will update when the carrier picks up your order, usually within 2-3 business days depending on the carrier.
- How long will it take for my order to be processed?
- Will my pop come with a protector?
- Are Kraken's Collection products authentic?
- Can I return my items?
- Can I purchase both in stock and pre-order items together?
We recommended separating in-stock and pre-order items. Orders with pre-order items will not ship until pre-order items arrive.
- Do you offer wholesale?
- Are Pre-Order delivery dates 100% confirmed?
Our ETA's for pre-orders are always subject to change because of possible delays with distributors.
- What are your customer service hours?
Our customer service teams work Monday-Friday from 9AM-5PM. Please be patient, we will respond to you!